Privacy Policy
RJ Collective
Last updated: 25 September 2026
At RJ Collective, your privacy matters.
This Privacy Policy explains how RJ Collective collects, uses, stores and protects personal information when you visit our website, make a purchase, contact us, interact with us through social media, or purchase from us in person.
RJ Collective is an Australian small business and is committed to handling personal information responsibly, transparently and in accordance with applicable Australian privacy and consumer laws.
1. Information We Collect
Depending on how you interact with RJ Collective, we may collect information including:
your name;
email address;
phone number;
billing and delivery address;
order and purchase information;
information you provide when contacting us or making an enquiry;
information provided when requesting a custom or personalised order;
communications with RJ Collective through email, our website or social media;
marketing preferences; and
website usage and technical information, such as your device or browser information, approximate location, referring website, pages visited and website activity.
We only collect information that is reasonably necessary to operate RJ Collective, provide our products and services, fulfil orders and understand how our website is being used.
2. How We Collect Your Information
We may collect personal information when you:
place an order through the RJ Collective website;
purchase or order an item directly from RJ Collective;
contact us through our website, email or social media;
request a custom or personalised product;
subscribe to marketing communications, where available;
enter a promotion or giveaway;
interact with or browse the RJ Collective website; or
voluntarily provide information to us in connection with an enquiry, order or customer service matter.
Some website usage information is also collected automatically through Squarespace, which hosts and operates the RJ Collective website.
3. How We Use Your Information
RJ Collective may use your information to:
process, prepare and fulfil your order;
arrange delivery, postage or collection;
communicate with you about an order or enquiry;
process payments;
provide customer service;
manage returns, replacements, refunds or other customer requests;
respond to custom or personalised product requests;
maintain appropriate business and transaction records;
understand how visitors use the RJ Collective website;
improve our website, products and customer experience;
prevent fraudulent or unauthorised transactions;
comply with legal, taxation, accounting or regulatory requirements; and
send marketing or promotional communications where you have consented to receive them or where otherwise permitted by law.
You may unsubscribe from marketing communications at any time.
Transactional communications relating to an order, payment, delivery or customer service matter are separate from marketing communications.
4. Payments
Online payments made through the RJ Collective website are processed using Squarespace Payments.
Squarespace Payments securely processes payment and transaction information required to complete your purchase.
RJ Collective does not intentionally collect or store your complete credit or debit card details.
Depending on the payment method you choose at checkout, additional payment or digital wallet providers may also be involved in processing your transaction.
These services handle information in accordance with their own privacy policies and security practices.
5. Squarespace
The RJ Collective website is hosted and operated using Squarespace.
Squarespace provides services required to operate our online store, including website hosting, ecommerce functionality, payment processing and website analytics.
As a result, Squarespace may process information about visitors and customers when they interact with the RJ Collective website.
RJ Collective does not sell or rent customer personal information or customer lists to third parties.
6. Website Analytics
RJ Collective uses Squarespace Analytics to understand how visitors find and use our website.
We do not currently use Google Analytics.
Squarespace Analytics may collect information about website activity, including information such as:
pages viewed;
visits and website interactions;
referring websites or sources;
browser and device information;
approximate geographic information; and
other information about how visitors interact with the website.
RJ Collective also uses Squarespace's Activity Log, which provides information about recent visits to the website.
This information helps us understand how the website is being used and improve the online experience for our customers.
7. Cookies
The RJ Collective website uses cookies and similar technologies through Squarespace.
Cookies are small pieces of information stored on your device that can help operate the website, remember preferences, understand website usage and provide ecommerce functionality.
Some cookies are essential for the website and online store to function correctly. Other cookies may be used for analytics and performance purposes.
You can accept, decline or manage non-essential cookies using the cookie controls provided on our website.
You can also manage or delete cookies through your browser settings. Restricting some cookies may affect certain website functionality.
8. Delivery and Shipping
When an order requires postage or delivery, we may provide necessary information such as your name, delivery address, email address or phone number to postal, courier or delivery providers.
This information is provided only to the extent reasonably necessary to arrange and manage delivery of your order.
9. Social Media
RJ Collective maintains a presence on social media platforms, including Facebook and Instagram.
If you contact, follow, comment on, message or otherwise interact with RJ Collective through these platforms, the relevant social media provider may collect and process information under its own privacy policy.
Information you choose to post publicly may be visible to other users.
Where possible, please provide order-specific or personal information through private messages, email or the RJ Collective website rather than through public comments.
10. How We Protect Your Information
RJ Collective takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This includes using reputable website and payment services, password-protected accounts and limiting access to customer information to where it is reasonably required for business purposes.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Overseas Processing and Storage
RJ Collective is based in Australia; however, we use Squarespace to operate our website, online store and payment services.
Squarespace operates internationally, and information processed through our website may be transferred to, stored or processed in countries outside Australia, including the United States.
Other service providers involved in completing an order, payment or communication may also process information outside Australia.
12. How Long We Keep Your Information
Personal information is retained only for as long as reasonably required to fulfil the purpose for which it was collected, operate the business, resolve disputes, maintain transaction records or meet legal, taxation and accounting obligations.
When personal information is no longer reasonably required, RJ Collective will take reasonable steps to securely delete, destroy or de-identify it where appropriate.
13. Accessing or Correcting Your Information
You may contact RJ Collective if you would like to:
request access to personal information we hold about you;
ask us to correct information that is inaccurate or out of date;
update your contact details;
withdraw consent to marketing communications; or
ask a question about how your information has been handled.
We may need to verify your identity before providing access to personal information.
14. Children and Personal Information
Some RJ Collective products may be suitable for children; however, the RJ Collective website and online purchasing services are intended to be used by adults or with the involvement of a parent or guardian.
RJ Collective does not knowingly seek to collect unnecessary personal information directly from children.
If you believe a child has provided personal information to RJ Collective without appropriate involvement from a parent or guardian, please contact us.
15. Australian Consumer Law
Nothing in this Privacy Policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law or other applicable Australian legislation.
Consumer guarantees apply automatically to eligible purchases and cannot be excluded by RJ Collective policies or terms.
16. Privacy Questions or Concerns
If you have a question or concern about how RJ Collective has collected, used, stored or disclosed your personal information, please contact us.
We will take privacy concerns seriously and endeavour to investigate and respond within a reasonable timeframe.
RJ Collective
Email: rjcollective375@gmail.com
Website: rjcollective.au
17. Changes to This Privacy Policy
RJ Collective may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.
The most current version will be published on the RJ Collective website with the date it was last updated.
A little privacy, the RJ Collective way.
When you shop with RJ Collective, you're trusting a small Australian business with your information as well as your order. We think both deserve to be looked after carefully.